Disclaimer
Disclaimer
SERVICE CONDITIONS
The « Resident Card Application Centre » is a service from the company VFS Global. VFS GLOBAL is represented by VFS COTE D’IVOIRE as a local entity under Ivory Coast legislation.
VFS is a technical support for N.I.O. It has for unique objective to provide facilities either to schedule appointments to receive applicants, collect their files as well as their payment fee, transmit them to the NIO and collect the processed document after instruction of the application for remittance to the applicants, either directly, or via the courier service.
VFS is not responsible for the application processing delays at the NIO, nor of the final decisions taken by them.
In spite of all precautions to ensure the security of documents provided by applicants, the exceptional cases and major force of loss or theft of documents cannot be excluded. VFS GLOBALCcannot be held responsible in such cases. However, VFS GLOBAL records neither loss nor theft of documents ever since the inception of the company in its Visa Application Centres.
Courier services are optional and provided by an external operator. VFS GLOBAL selects operators among the most reliable in the market, but assumes no responsibility in case of failure from their part. In case of loss of processed documents during its transfer, the responsibility of VFS GLOBAL is limited to the reimbursement of the fees for replacement of that document in accordance with the regular procedure. VFS GLOBAL cannot be held responsible for damages suffered by the applicant due to the loss of supporting documents and processed documents.
Visa fees and service charges are not refundable.
No employee of VFS can modify the above mentioned service conditions.
In case of dispute, the local courts alone are entitled to judge.
To use VFS’ services, applicants must accept the service conditions developed above.
Beware of fraudulent job offers
Fraudulent Recruitment / Employment Offers
It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.
Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.
Warning signs of recruitment fraud
The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:
- The email is not sent from an official VFS Global e-mail address but from a free e-mail service such as: Hotmail, Gmail, Outlook, Yahoo, etc. It is also possible that, the email is sent from a fake email address.
- You are asked to disclose private or confidential information.
- You are asked to be interviewed over the phone or via an instant-messenger type program.
- You are requested to pay fees/money.
- You are requested to complete bogus recruitment documentations such as an application or employment visa forms, (the VFS Global name and logo could be forged/fabricated and featured on the documentation without authority).
- Insistence on urgency.
- Money will be requested for processing Work Permits, Visa applications or the like.
Such actions are presumably intended to defraud or obtain personal information from the victims.
The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.
Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at communications@vfsglobal.com
If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at acco@vfsglobal.com
Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.